FAQ’s

  • Can I buy a ticket on the day?

As long as tickets have not sold out in advance they will be available to buy online throughout the festival, http://www.moseleyfolk.co.uk/tickets/  or on the door – CASH only please.

  • I have an E-ticket. What do I need to do?

If you purchased a ticket online from our ticket shop you will have been sent an E-ticket by email immediately after purchase. All you need to do is print it out or bring it on your phone (please ensure the barcode is visible) and bring valid ID or proof of address.

  • Help! My tickets haven’t arrived!

If you ordered online from our ticket shop, you will have been sent an E-ticket (see above). If you have not received it please check your Spam folder in the first instance. You can download your tickets at any time by logging in to My Account and viewing your order where you will find a button to download your tickets. If you are still having trouble then email info@moseleyfolk.co.uk with ‘Ticket not arrived’ in the subject heading. Please include the Order no. (if you made a note of it), date of purchase and your full name and address.

  • I bought tickets on behalf of someone else and I am not going to the festival, it says valid ID is needed – please help?

Please email info@moseleyfolk.co.uk subject heading ‘Name change’ including the original e-ticket, copying in the new owner and we will make a note of the name change.

  • I have brought tickets for a group and we are not all arriving at the same time, what should we do?

Each ticket has a different barcode and ticket number. Please ensure each person has a different ticket for entry. If you arrive at the festival will the tickets for your whole group, you will be able to come into the festival and then come back out to give them their tickets when they arrive.

  • What are my travel options?

Travelling to the festival from Birmingham city centre is easy. Catch the number 50 Bus opposite Moor Street Station (outside Selfridges) and get off in Moseley Village at the Co Op, right opposite the park. It takes roughly 15 minutes. For more details please see our travel info page: http://www.moseleyfolk.co.uk/visitor-info/getting-to-the-festival/

  • Is there a Cash machine on site?

We don’t have a cash machine in the park, but there is a Lloyds Bank with two cash points, a few minutes walk away on the opposite side of the road.

  • When is my favourite band playing?

The first band will start at approx 1pm on Friday and at 11am on Saturday & Sunday. The last act starts at approx. 9pm each evening. Full performance times will be available on site throughout the weekend, as well as in the festival programme.

  • What facilities are available for disabled visitors? 

The festival site has a disabled viewing area and easy access toilets, however please be aware that the park is on a gentle slope and in places the ground is uneven. For further information please email info@moseleyfolk.co.uk

  • What is not allowed on site?

Gazebos and tents are not permitted. The use of camping chairs is permitted towards the back of the park, this area will be clearly signposted. Absolutely no glassware please! Please decant soft drinks into plastic bottles and your Salsa & olives into plastic tubs! We have a number of fully stocked bars and drinks traders. Due to licensing restrictions you are not permitted to bring your own alcohol on site, please do not be offended if we ask to search your bags. Any alcohol found will be disposed of. Dogs are also not permitted onsite, with the exception of guide dogs which are permitted.

  • Children at the festival.

All children under 16 must attend the festival with an adult. Please keep your children under supervision at all times. Under 12’s come for free and no ticket is required. 12-15 year old’s pay a reduced ticket price.

  • I have bought a ticket for the wrong day/wrong festival or have lost my tickets.

If you have accidentally purchased the wrong ticket please email info@moseleyfolk.co.uk. If you purchased a physical ticket (i.e. not an online e-ticket) and have lost it, unfortunately we cannot replace these under any circumstances. Please keep them safe. Please note we are unable to refund/downgrade tickets under any circumstances.