FAQs

Please be prepared for all weather, our festival is held in an open field, with little shelter. So bring anything that would make you most comfortable if it were to rain or shine.

A rough guide to which bands are playing on what day is available on our artist page. Timings will be provided on our website schedule calendar, in the festival programme and clearly displayed throughout the festival. The first band usually starts at approx 13:00 on Friday and at 11:00 on Saturday & Sunday, with each night finishing at 22:30. To hear prior to the festival, sign up to our mailing list here, where we will be sharing 3 weeks prior so you can plan ahead and 1 week prior on our social channels.

The festival site has a disabled viewing area and easy access toilets, however, please be aware that the park is on a gentle slope and in places the ground is uneven. For further information please visit our Access & Disability page here. If you still can’t find the information you need, please email info@theticketsellers.co.uk

Each Ticketholder will have received a Do’s & Don’t email prior to the festival. Please make sure you read this thoroughly. Gazebos and tents are not permitted. The use of camping chairs is permitted towards the back of the park, this area will be clearly signposted and volunteers can point you in the right direction if you have any issues.

We follow the rule of thumb that nothing sharp or unsustainable should be brought into the park. Absolutely no glassware, please! Please decant any food items. Please do not bring metal cutlery. We have several large well stocked draught bars and specialist drinks stalls including; Cocktails, Wine & Fizz, Frozen Cocktails, Pimms, Craft IPA’s.

Due to licensing restrictions you are not permitted to bring your own alcohol on site, please do not be offended if we ask to search your bags. Any alcohol found will be disposed off. You are able to bring soft drinks but these must be in cans. Absolutely no single-use plastic is allowed to be brought into the festival. There are water points on site so you can bring a refillable bottle.

Dogs are also not permitted on site unless they are guide dogs.

We appreciate your patience with us in 2022 whilst we tested our newest ticket entry system. As you know, we implemented this to help manage the volume of people now joining us every year and to keep everyone safe from overcrowding at the entrance and in the park. From your feedback, overall, the process was excellent but minor changes were needed to support your needs, which we hope we’ve accommodated below. 

We understand that no re-entry has meant changes to our regular local visitors and the way you enjoy the festival, but we just can no longer continue to safely manage the flow of people coming and going to and from the festival down our narrow entrance. We’re by no means alone in not having the resources to allow thousands of people to come in and out while keeping our event safe. 

However, we do want to be as flexible as possible to meet your needs, and if you do have a genuine need to leave once during the day for reasons such as taking your children home, disability access etc, we can accommodate where possible. At the discretion of security on the door, we have introduced a limited pass-out system to help this work safely. As you leave, share your reason, make sure you get scanned out with a pass-out pass and when you return scan back in.

Don’t hesitate to get in touch with us directly for more specific requirements and we’ll always try our best to help.

A side note to the above, Touts have always been an issue for the festival, especially for those that fall prey to invalid ticket purchases. So as a reminder, please refrain from selling your tickets to touts outside or purchasing from them, we can’t guarantee their validity. Please also refrain from handing wristbands over to touts as you leave or anyone else, as they are non-transferable and won’t gain them entry.

All under 18’s must be accompanied by a paying adult aged 21+ (maximum 2 children per adult). Those aged 18-20 do not need supervision, but cannot supervise those aged under 18 themselves. We also run a Challenge 25 policy on all of our bars.

Children are welcome at our family-friendly festival. U18 tickets are valid for children between the ages of 12 and 18. Children under 12 years old may enter for free when accompanied by a paying adult (aged 21+).

All children must have some form of ID with them. Our staff reserve the right to question the age of anyone entering the festival. Valid of forms ID include a passport, driver’s licence, Validate UK cards or any other photo ID.

Please note we are unable to refund/downgrade/exchange tickets under any circumstances.

If you have purchased a Day Ticket for the festival, the only way to attend the whole weekend is to purchase the relevant tickets for the extra days you wish to attend. As long as the festival has not sold out, day tickets will be available at the door. CARD ONLY PLEASE.

You can, if you’d like to upgrade your ticket to either our VIP Black Swan or Private Caravan Hire, you can do so via our website. Festival tickets do not come with the upgraded ticket, they must be purchased as an addition. For more information on upgrades, head to this page here.

For any other questions, please send your questions over to info@moseleyfolk.co.uk and a member of the team will aim to get back to you asap. Please be aware that during festival times we are unable to guarantee a response, so if you have any questions, please contact us as soon as you can.

Please feel free to bring folding chairs and blankets and make yourselves comfortable. Some of the artists on the bill are more of a sit down affair but the majority are of the get up and dance variety. We ask that chairs are kept back beyond a certain point so there’s room for both the seated and standing (there will be signs and stewards to show you).

Unfortunately, we are a cashless event. Card, Apple Pay & Google pay are accepted by all vendors.

Travelling to the festival from Birmingham city centre is easy. Catch the number 50 Bus opposite Moor Street Station (outside Selfridges) and get off in Moseley Village at the Co-Op, opposite the park. It takes roughly 15 minutes. Due to the location of the Festival, there is no on-site parking. We recommend using public transport or taxis. Please see all travel info here.

Each ticket has a different barcode and a different ticket number. If you are arriving with all the tickets, please make sure you have shared your e-tickets with your group and highlighted who will have which barcode.

This is a strictly non-refundable event. If you have any questions or would like to discuss this with a member of the tickets team, please contact us via tickets@moseleyfolk.co.uk. Please bear in mind our team will be focusing on the festival during the weekend, we will aim to respond as quickly as possible, whether that be during or after the festival.

Moseley Folk & Arts will take place on 1-3rd Sept. Doors open at 1pm on Friday and 11am on Saturday and Sunday. Each day finishes at 10.30pm. The last performance will start around 9pm and so the last entry time will be approx. 9:30pm. The performing artists will be listed on the line-up page as soon as our full line-up has been announced. Full performance times will be on display via our schedule page, throughout the festival site and also appear in the festival programme on the inside cover.

We’d recommend bringing protective earplugs for any children who will be joining you. For your comfort, we have a sound technician who will be monitoring sound levels all weekend to make sure we are below the safe legal limits.

You can apply via our website, fill out your details on this form here.

We do, these are released prior to Christmas and will be split on the basis of the number of months to the festival. We recommend using a payment plan so you can spread the cost. Head to the tickets page to purchase and for further details on dates payments will be taken.

As long as tickets have not sold out in advance they will be available to buy online throughout the festival or they can be purchased at the door. CARD ONLY PLEASE.

If Moseley Folk & Arts 2023 is postponed due to Covid all tickets will be deferred to 2024. We’ll also offer a refund to those who can’t make 2024.

We’re gutted you’ve contracted Covid and can’t make the festival. As long as we have proof via a photo of your positive test and your NHS positive text we will be able to defer your ticket for 2024. We will not be offering refunds.

If you purchased a ticket online from our ticket shop you will have been sent an E-ticket by email immediately after purchase. All you need to do is print it out or bring it on your phone (please ensure the barcode is visible) and bring a valid ID or proof of address. If you have any issues with tickets, please contact TicketSellers at info@theticketsellers.co.uk or call 0121 472 6688.

If you purchased a ticket from another ticket seller (i.e. not from our own website) please read their terms and conditions. If you have any issues with your tickets, please email the company from which you bought your ticket – we cannot help with any issues to do with tickets bought from other TicketSellers.

If you ordered online from our festival website, you will have been sent an E-ticket (from our official ticketing partners TicketSellers). If you have not received it please check your Spam folder in the first instance. If it has not arrived within 48 hours (and isn’t in your spam folder) then ‘Please login to your account here to check the status of your tickets. If you are still struggling to locate your account or tickets please email info@theticketsellers.co.uk with ‘Ticket not arrived’ in the subject heading, please include the Order no. (if you made a note of it), date of purchase and your full name and address. Alternatively, call on 0121 472 6688.

Unfortunately, we are a no-camping festival as we’re in a very unique small venue. If you want to camp at a local camping site or book close accommodation, head to our accommodation page here.